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Contact & help

The quickest way to get an answer, whatever your question.

Got a question?

The VanHols help chat answers questions about booking, payments, cancellations, cleanliness and listing your caravan, straight from our help pages, any time.

Read the FAQ

About a booking?

Questions about a specific stay, like check-in times, directions, the pitch number or what's in the caravan, go straight to the other person through VanHols messages.

Guests: message your owner from Trips
Owners: message your guest from the Dashboard

In an emergency

Call 999 for fire, police, ambulance or coastguard. For a gas leak, call 0800 111 999. Then tell your park reception and the owner.

Company details

[COMPANY NAME] Ltd (trading as VanHols), a company registered in England and Wales, company number [NUMBER], registered office [REGISTERED OFFICE ADDRESS].

Report a problem

Only for a scam or suspicious listing or message, a problem on arrival or refund dispute, or a safety issue. The VanHols team reviews reports daily.

Demo form – nothing is sent or saved.